Receiving Time = Processing Time + Shipping Time
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. Normally you will receive your order in 7-25 business days from the date that it is placed.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
The amount of time it takes for us to prepare your order for shipping. It normally takes 3-7 business days for us to process your order, however, it may take longer time due to order surge ( during holidays and weekends) .
Shipping time is estimated and commences from the date of shipping, rather than the date of order. It usually takes 4-15 business days to arrive, however it varies depending on your location and shipping methods.
Please note shipping time can take longer than expected date due to invalid address, customs clearance procedures or other causes.
We offer two shipping method for your choice:
Express Delivery: 5-10 days after order shipped
Standard Delivery: 7-15 days after order shipped
We offer free express and standard delivery if your order reach certain amount, it varies depending on your location and shipping methods.
Please contact us at hotweb.shop if your tracking number is not up after 2-3 weeks.
Shipping information: specific shipping costs can refer to the order page
Logistics: Shentong Express